First Aid for Life Best Business Service Excellence Award

FSB Judges comments: Consistent growth and continually supporting the local community”

  • First Aid for Life has won the FSB Best Business for Service Excellence for two years running!
  • Award Winning and fully regulated First Aid Training Experts providing tailored practical training and supported by unique online and blended training in Adult, Child, Baby and Dog First Aid!
  • “Consistent Growth”: We have grown around 30% year on year since establishing the business in 2007 and grown our business to include Award Winning Online First Aid courses and First Aid for Pets
  • “Continually supporting the local community”: More than 2,000 people trained to save lives every year with an incredibly loyal customer base who always return to us for re-qualifications and recommend us to others

2016 FSB London Service Excellence

We are passionate about First Aid Training and empowering people with the skills and confidence to help in an emergency. The customer is at the heart of our business and their satisfaction drives our growth. The customer experience is paramount and we take note of all feedback and continually strive to improve. We are proud of our reputation delivering excellent courses taught by engaging and knowledgeable medical and emergency services professionals tailored to the needs of the attendees. The feedback from our courses is outstanding.

The First Aid industry is competitive, dominated by St John Ambulance and The Red Cross; many one person operations and very little in the middle. First Aid for Life equates to quality, expertise, excellent customer service and trusted business and these values are at the heart of everything we do. We are widely recognised as an authority on First Aid matters and Emma regularly writes for online and print publications and features in the media.

Emma Hammett Founder of First Aid for Life, pictured receiving the Award from the FSB, said, “We are absolutely thrilled to be named ‘Best Business for Service Excellence’ for the second year running. We love that our customers receive an excellent service, from their first contact booking our courses, to our highly experienced trainers, to the continued support we offer through regular newsletters and reminders for re-qualifications. It gives us great pleasure to serve our local community and to travel further afield delivering the best First Aid training around. There are so many incredible small businesses in London who are doing amazing things, so we’re honoured to be recognised for all we do.”

About First Aid for Life

First Aid for Life are First Aid Experts who provide advice and outstanding First Aid Training to groups and individuals, uniquely tailored to the needs of those attending. At First Aid for Life we are passionate about providing top rate First Aid Training and empowering people with the skills and confidence to help in an emergency. Our Trainers are highly experienced medical and emergency services professionals who teach in a reassuring and engaging manner using real life examples to enhance the learning experience.


For further information contact:

Yvonne Line (Marketing & Communications) at or 020 8675 4036

Notes to editors:

Emma Hammett established First Aid for Life in 2007, inspired when nursing and repeatedly seeing the difference prompt and appropriate first aid makes to someone’s prognosis. Emma’s key motivation came when working in the Burns Unit, looking after a little boy so badly burnt he needed skin grafts. Had his mother known basic First Aid skills, he might not even have needed admission. Emma’s sister and nephew also both became paraplegics following accidents and it opened her eyes to the importance of prevention, management and support following an accident. is the leading UK provider of expert online First Aid courses; empowering people to learn these vital skills easily and conveniently; gain verified CPD, use as ESOL pre-learning, refreshers and for companies to easily fulfil their Corporate & Social Responsibility. We licence our state of the art online courses, and provide fully regulated blended learning that saves businesses time and money.

First Aid for Pets was inspired by a teenager who attended a course with First Aid for Life and later that day applied his learning of Baby First Aid to save the life of his choking pug Euston. We are passionate about empowering all dog lovers with the skills and confidence to provide immediate First Aid to their pets in a medical emergency through practical and online courses. We receive outstanding feedback from dog walkers, groomers, and owners. We’ve published an invaluable guide to First Aid for Dogs that explains step-by-step how to help your pet or any other dog should an accident happen, as listed on Amazon – First Aid for Dogs Book.

Learn more at: | |

Photo: Emma Hammett Founder of First Aid for Life, pictured receiving the Award from the FSB

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